Last Updated: January 15, 2014
We collect data about you from a variety of sources, including:
1. Information you provide to us directly; and
2. Information we collect in connection with your use of GrinMark's Services.
All of the information we collect may be combined to help us tailor our communications to you and to develop and improve our services.
We use the information we collect to:
1. Provide the services you request;
2. Communicate with you, including customer support; and
3. Improve GrinMark's Services.
We do not share your Personal Information with other people or nonaffiliated companies for their marketing purposes (including direct marketing purposes). We may share information:
1. If GrinMark is merged or sold to another company;
2. To protect and defend the rights and property of GrinMark (including enforcing our End User Agreement); and
3. When required by law.
"GrinMark's Services" include our products, services, plug-ins, mobile applications, downloadable software, and websites, including grinmark.com, but not those created by third parties, even when they are accessed through grinmark.com.
"GrinMark's Public Services" are GrinMark's Services provided over the public Internet and excludes GrinMark's Services installed on private infrastructure by our clients for their use only.
We consider "Personal Information" to include information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
"Non-Personal Information" is all information other than Personal Information.
Personal Information Collection. GrinMark's Services may collect Personal Information from you, including when you register to evaluate, subscribe or obtain a license to a product or service; purchase a product or service; participate in surveys, contests, or sweepstakes; submit bugs; or contact customer service. The categories of Personal Information GrinMark's Services may collect about you include: your name, email address, username, password, location, and billing information. GrinMark's Public Services may also collect Personal Information you post while using GrinMark's Services, including in free-text fields or during group chat sessions. You should avoid posting your Personal Information in public areas because that information may be viewable to users of GrinMark's Public Services and possibly the Internet.
Non-Personal Information Collection. GrinMark may collect Non-Personal Information as you use GrinMark's Services. When you use GrinMark's Public Services, GrinMark, third-party service providers (e.g. Google Analytics), and partners may receive and record Non-Personal Information from cookies, server logs, and similar technology from your browser or mobile device, including your IP address. Cookies are small text files that are placed in visitors' computer browsers to uniquely identify and store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, GrinMark's Public Services may not work properly.
We may combine some Non-Personal Information with the Personal Information we collect. Where we do so, we will treat the combined information as Personal Information if the resulting combination may be used to readily identify or locate you in the same manner as Personal Information alone.
Internal and Service-Related Usage. We use Personal Information for internal and service-related purposes only.
To Improve GrinMark's Services. We may use any information you provide to:
1. Provide customer support;
2. Track the types of questions we receive;
3. Analyze trends;
4. Personalize your experience; and
5. Otherwise operate and enhance GrinMark's Services.
Communications. We may send you a welcome email to verify your account and other transactional emails for operational purposes, such as billing, account management, or system maintenance. You may only stop those emails by terminating your account. We may also send you promotions, product announcements, surveys, newsletters, developer updates, product evaluations, and event information or other marketing or commercial e-mails. You can opt out of receiving these email communications from GrinMark at any time by unsubscribing using the unsubscribe link within each email, updating your e-mail preferences at grinmark.com or emailing us to have your contact information removed from our email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed.
Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for marketing purposes (including direct marketing purposes) without your permission. We may use and share Non-Personal Information for our marketing purposes, including, without limitation, marketing on other websites.
Aggregate Data. GrinMark may anonymize and aggregate data collected through GrinMark's Services and use it for any purpose, including for research and reporting usage. This anonymized aggregate information may be viewable to other users of GrinMark's Services.
Vendors and Suppliers. GrinMark's Services uses Personal Information for internal and service-related purposes only and may provide it to third parties to allow GrinMark to offer GrinMark's Services. For example, GrinMark may share billing and credit information with service providers for the purposes of processing credit card transactions.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:
1. Comply with legal process, such as a court order or subpoena;
3. Respond to claims that any content violates the rights of third parties;
4. Respond to your requests for customer service;
5. Respond to law enforcement;
6. Investigate and prevent unauthorized transactions or other illegal activities; or
7. Protect our or others' rights, property, or personal safety.
To Others Within Your Organization or with Your Permission. After a person demonstrates proof that he belongs to a certain organization, we may disclose to that person the names of that organization's members who have evaluated or purchased our software. We may also disclose your Personal Information with your permission.
By using GrinMark's Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of GrinMark's Services. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on GrinMark's Services or sending an email to you. You may have a legal right to receive this notice in writing. To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at firstname.lastname@example.org.
You may update or remove some of your information using GrinMark's Services or by sending us your request to email@example.com.